SHIPPING

No refunds or exchanges can be given on items made to your specification, made to measure items, or on either unsealed pots of paint including sample pots, unless there is a manufacturing defect or the goods are not as ordered. For hygiene reasons, pierced jewellery items, cosmetics, toiletries and mattresses cannot be returned if unwrapped or unsealed unless faulty. Perishable items such as food, plants, drinks and fresh flowers cannot be returned. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with your legal rights. Gift cards/ eGiftcards/vouchers cannot be returned or exchanged for cash. Returns that formed part of a multi-buy offer will be refunded. However, any items kept from the multi-buy will be charged at full price and the remaining balance will be refunded. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.